How to report a bug in BRAW Studio ?

September 17th, 2019
When using BRAW Studio, in case you have trouble with the plugin, you should send us some logs so we can give you assistance and fix a potential bug in our plugin. Here's how to do it.

Step 1 : Activate Logs

Logs are not activated by default, because they decrease the performances of the plugin. So the first task is to activate Logs. For this, you need to go to the "Settings & License" popup.
If you don't know how to access the "Settings & License" popup, please read this article.
Once you are in this popup, you just need to
tick the checkbox "write logs" and click "OK"
. But don't send us immediately the logs ! You need to reproduce the problem when logs are activated and after this send us the zipped logs (See below Step 3).
reportBug tickCheckboxAndOk

Step 2 : Reproduce your bug / crash

Once the logs are activated, please reproduce your issue. If it's a crash, then reproduce the crash, if the frames have the wrong colors, then display the image with the wrong colors on the screen, etc.

Step 3 : Send us the zip !

After you reproduced the issue, please go to the "Settings & License" again (if you experienced a crash, you will need to start your app again, or use BRAW Studio Desktop), and this time click on "Open log folder", the button on the right. It will automatically open a folder with the zip log inside (if there is several zip inside, then the good one is the one automatically selected).
reportBug openLogsFolder
Note : when clicking on the "Open log folder", if logs were not activated before, there will be a warning like in the image below. If you see this image, please check that you have activated logs AND you have reproduced your issue !
reportBug warningMsg

How can I do if it crashes before being able to go to "Settings & License" ?

In that case, please use the BRAW Studio for Desktop to activate the logs (don't forget to click Ok !), then launch your app (Premiere Pro / After Effects / Media Encoder), reproduce the crash and return to the BRAW Studio for Desktop for the Step 3 above.

Remember to disable logs afterwards !

Writing logs asks for a lot of resources from your computer, so please remember to disable logs after these steps, to get the full speed of BRAW Studio.

Apply your Custom LUT directly to BRAW in Premiere Pro

BRAW Studio now lets you apply your own custom LUT, processed through the official Blackmagic RAW SDK like an Embedded LUT ! Here is a quick tutorial to do so
Read more

BRAW Studio is Now FREE !

The basic importing features of BRAW Studio are now free ! Discover here what it means in practice for your workflow and your coworkers
Read more

BRAW Studio FREE versus Premium License

You can now decode for free Blackmagic RAW inside Premiere Pro and After Effects ! Explanation about our change of licensing and what you can do Premium license
Read more

Display BRAW Metadata in Premiere Pro

In this article you'll learn how to display the metadata contained inside your Blackmagic .BRAW shots, such as Reel, Scene, Take, Lens name, etc. in Adobe Premiere Pro
Read more

Introduction to BRAW Studio for Premiere Pro and Media Encoder

What is our plugin BRAW Studio and its basic function ? Limitations, the Panel for PPro, explanation about the Source Settings and the Sidecar workflow are all discussed in this article
Read more